Shipping Policy

Furniture Solutions Network ("we" and "us") is the operator of (https://fsnmarketplace.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based upon weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Furniture Solutions Network will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customer's expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

Furniture Solutions Network will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Furniture Solutions Network will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Furniture Solutions Network to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in-store credit

4. Delivery Terms

4.1 Domestic Transit Time

In general, domestic shipments are in transit for 2 - 7 days.

4.2 International Transit Time

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly by courier. We are able to offer a more specific estimate after the courier selection at checkout.

4.3 Dispatch Time

Orders are usually dispatched within two business days of payment. Our warehouse operates Monday – Friday, except on national holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

Change of delivery address can only be made prior to the dispatch stage.

4.5 P.O. Box Shipping

Furniture Solutions Network will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved for shipping, while we await the out of stock item/s.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment, based upon the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If a parcel is damaged in-transit, if possible, please reject the parcel from the courier and contact our Customer Service Team at 877-844-1813. If the parcel was delivered damaged, please contact Customer Service for next steps.

7. Duties & Taxes

7.1 Domestic Sales Tax

Prices on the website include all domestic sales taxes.

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. These duties and taxes vary by destination country, and Furniture Solutions Network encourages you to be aware of these potential costs, before placing an order with us.

If the customer refuses to pay duties and taxes upon arrival at the destination country, the goods will be returned to Furniture Solutions Network at the customer’s expense. The customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The Cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process For Parcel Damaged In-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process For Parcel Lost In-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer Service

For all customer service enquiries, please email us at sales@fsnmarketplace.com

Shipping Policy Generated at Easyship.com [https://www.easyship.com]